Malcolm Gladwell I had the had opportunity to hear Malcolm Gladwell's keynote on his then recently published book 'The Tipping Point' at NECC 2004 in New Orleans. LTS had taken 10 ICT Masterclassers to the event as part of a study visit to see what was happening in the world of educational technology beyond Scotland. We all really enjoyed watching this great storyteller hold an audience of 10,000 absolutely spellbound. His latest book 'Outliers - The Story of Success'  is very accessible, he really knows how to craft a story. From an educational.